About Sue Ingram and Converse Well

Hi, I’m Sue Ingram MCIPD, the founder and lead facilitator of Converse Well.

Initially trained in HR, I first worked in the City and then a number of pressurised sales environments, all of which highlighted fact that the key to business success is the right people in the right jobs. I then moved on to manage an Adult Career Guidance Centre in West London, and then led a pilot motivational project to support long term unemployed people get back into work.

Around this time a client shared an article on the relatively new field of professional coaching which inspired me to train with CoachU (the only professional coaching body in the UK at that time), and become one of the first accredited coaches in the UK in 2000.

Since then I have worked for many top organisations including Hitachi, Airbus, Tesco, Portland Building Society, BP, BAE Systems, Further Education Colleges and Housing Associations.

From 2004 I have also been an Honorary Teaching Fellow at Lancaster University’s Management Development Division, supporting SMEs and business leaders as a coach and facilitator. My ‘Leading Difficult People’ workshop is part of their International MBA program.

My work in supporting managers to hold essential conversations and provide feedback to their staff runs all the way through my career but took real form in 2009 when I designed my first workshop on how to provide tough feedback to staff and to dismiss them if needed. From this workshop Converse Well was created in 2012 to train and upskill yet more managers in this vital aspect of their role.

I live in London but was brought up in the country, and I enjoy both; I’m equally at home sipping sophisticated London cocktails as I am in country pubs with real ale and wet dogs. When not working or travelling I attempt to garden, but still have lots to learn!