Who we work with – and what they say

Colchester Institute

“It has been brilliant working with Sue. She has credibility and impact. The Converse Well management training we have received has a depth of intelligence and research which Sue is able to translate through to a tangible, usable and powerful model for delivery.”

Shaun McConnell Chartered FCIPD – Director of Human Resources at Colchester Institute

 Accent Group

“We have recently worked with Sue on a programme of training for managers on managing difficult conversations. The training has been universally well received by delegates, and Sue was incredibly flexible – tailoring the programme to suit the needs of our business. I would recommend this training as part of any management development programme.”

Rachel Walsh – Strategy and Regulations Manager at Accent Group

St Helens College

“We recently worked with Sue on some performance management training for senior managers at the college. The two days were excellent. She has the right combination of theory and knowledge combined with practical direction. The two days were thoroughly enjoyable and highly regarded by the twenty-seven managers who took part. I have no hesitation in recommending Sue.”

John Hays – Director of HR at St Helens College

HDC Training and Consultancy

“Sue is an outstanding coach and trainer who I have had the pleasure of working with on a number of equality, diversity and inclusion projects. Through working with her it is clear that Sue has a high level of knowledge and expertise in her field, gained from years of developing and delivering performance management, coaching and personal development programmes for a range of diverse audiences and clients.

I have observed and admired Sue’s challenging, yet sensitive methods and approaches which have always demonstrated her recognition and understanding that inclusion and diversity extends beyond age, gender, ethnicity and other protected characteristics and include attributes such as work style, family status and more. I always welcome the opportunity to work with Sue.”

Dr Helen Ann Deane – HDC Training and Consultancy

Redbridge College

“We have worked with Sue on many occasions over the last few years delivering training which has made a management impact. She provides a clear framework with a consistent approach for managers to deal with challenging conversations. Sue certainly has a calm and effective approach that works well with the audience, and the service prior and after the event is faultless. I look forward to working with Sue again.”

Clare White, Professional Development & Training Manager – Redbridge College

North Lindsey College

“Recommended for all managers, particularly important to give confidence to new managers, but equally applicable to more experienced.”

Anne Tyrrell – Principal at North Lindsey College

To find out how Converse Well can help you turn difficult feedback situations into opportunities to motivate and engage your staff, call 020 8870 9036 or 07734 944 515 or email hello@conversewell.com

Course participants

“Really gets you thinking about your own behaviour. How you affect others and what you can do to resolve problems in an effective but calm manner.”
Nikki Mell

“The importance of planning, clarity and raising issues before they become big issues – this need not be confrontational.”
Chris Lamb

“Excellent – practical advice, delivered with the wisdom of experience.”
Chris Davies

“Very thought provoking and practical, allowing time to consider a specific situation that needs to improve and work through how the conversation will be implemented.”
Suzi Potts

“Excellent delivery. Knowledgeable and informative speaker that made it relevant and useful! Best type of this management training I have attended.”
Natalie Scranage

“More useful and informative than I thought it would be. Very well paced. Lots of tools and tips to employ. Useful to have a single approach and opportunity to discuss ‘attitude’ as a problem.”
Keith Bowman

“Very helpful session in understanding the issues and the right approaches to deal with them.”
Norman Abbasi

“Excellent management training course, fun, proactive, great ideas! Excellent facilitator.”
Juliette Mitchell

“Good information, pace and thought provoking ideas, making everyone expose ideas and come together as a team.”

“Extremely beneficial for leadership and management training. I learnt a great deal and am looking forward to implementing it in my everyday practice.”
Sophie Carr

“This course will raise awareness and provide the tools to be able to get the best out of a team and to deal with some very difficult things.”
Julia Casper

“It is more than just a conversation. It’s how to present yourself and the verbal dialogue in order to get the outcome required.”
James Place

“Very empowering.”
Deborah Kelly

“Very good learning experience, can discuss actual problems, can discuss your own fears and reservations.”
Phil Benson

“Very well put together, lots of information and support for managers, ie strategies, words, how to handle situations and produce results.”
Denis Lyons